R70.00
Practical handbook containing more than 200 actionable customer service tips aimed at frontline, customer-facing staff across all industries.
In stock
74 Pages, Paperback
22x15x0.5cm
Practical handbook containing more than 200 actionable customer service tips aimed at frontline, customer-facing staff across all industries.
The core premise of the book is that customers pay everyone’s salaries, making world-class service the ultimate driver for building brand loyalty, retaining customers, and boosting a company’s bottom-line profits.
The text is specifically written as a no-fluff, pocket-style guide for retail staff, business partners, and frontline employees. It draws heavily from O’Hagan’s decades of experience building and consulting for major national retail and food chains in South Africa.
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49 Buitekant Street
Hermanus
Western Cape
South Africa
7002
