1. Shipment Processing Time

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We currently ship to physical addresses within South Africa.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the courier service to investigate and resolve the issue.

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